
Our local Hy-vee offers yet another convenience service that many folks either don't know about or don't take advantage of. Online Shopping. As a former regular user of the service, I would like to inform the public about the advantages and disadvantages of shopping online.
ADVANTAGESConvenience; one can do it in their pj's and never have to leave the house.
Better Produce: anyone who has shopped Hy-Vee's produce department knows that it is lacking in offering any viable fruits and vegetables. However, when you shop online, your shopper must have a magic "fresh produce" area hiding in the back where they select your produce. You are most certainly guaranteed the best fruit available. I used to shop online for this reason alone!
Easy: No. The online shopping experience is not totally easy, but it's great that someone else has to maneuver through the store, fighting the crowds, lines, and they know where everything in the store is! No more searching! Plus, it seems there are more products online than in the store. I'm sure it's just because I don't know where everything is.
Delivery and Pick Up Options Available: You're choice if you want to pick up your order (less $$) or have Hy-Vee deliver it direct to your door stop (great when you're sick!)
DISADVANTAGESPrice: I would say that Hy-Vee's prices are relatively higher than any other supermarket in the area. When you add a online shopping fee to your order, your bill just goes higher. Here are the convenience surcharges: $6 if you pick up your order, $4 more if they deliver in St Joe city limits $15 for areas out of city limits.
Browser: This may or may not matter to you, but to fully use the system, you must use Internet Explorer. A backup available is FireFox, but it doesn't always display everything (like the Checkout button). This cannot be used with Safari. Sorry Mac users.
Navigation: The site is relatively difficult to navigate. The builders of the site created a "Quick Order" section where you are to be able to type in bread, milk, eggs, yogurt, and a list should populate, allowing you to select your items. This functionality does not work.
Login: You cannot choose your password, so be prepared to notate your login somewhere. You will never remember it!
Unreliable: Their website specifies certain hours in which you can place your order and it will be ready for pick up. The website is WRONG. I have been told, rudely, that it is wrong. My fellow readers, here are the correct hours:
Orders must be placed between 8a-12p, with pickup & delivery available between 4p-6p. Orders placed on the weekends will not be filled until Tuesday.
The staff regularly forgets to give me bags when I pick up my items. Almost every time I've ordered, I've had to make a return trip to get my additional bags. I've received items I haven't ordered (and been charged for them), and many things I've ordered have not been delivered. The staff is never apologetic, and is actually fairly rude to deal with.
Pictures: There aren't pictures of every item they carry, so it can be difficult to ensure you are purchasing the correct item.
I don't use this service any more, but would surely recommend it for bad-weather/road days, when you are ill, when the kids just won't cooperate, or around the holidays.
Either way... Happy Shopping!